If you wish to cancel your order:
a) Before we have despatched the goods - simply call us on 020 7062 0696, or notify us by e-mail to: firstname.lastname@example.org
b) When goods have already been despatched, you can return them in accordance with the following:
You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods we will give you a full refund of the amount paid (excluding carriage) or an exchange credit as required (an admin fee of up to £10 may be applicable).
The right to return the goods to us as referred to in the T&Cs will not apply in the event that the product has been used (these provisions do not affect your statutory rights).
For further information relating to Returns and Warranties, please read our Terms and Conditions.